FAQ

Easy!

> Create a user account and register a debit card in the app.

> When you get to the restaurant, you tell the staff that you want to pay with Maîtres - with or without booking via the app!

Best of all?

> Maîtres handles the payment automatically and you get a receipt directly in the app and by email!

> You have a preset tip level - but you can of course change your tip once the bill has reached you and/or before payment.

> The receipt will be sent to you via the app and your email address. (If you still want to see your bill before you go, tell the staff.)

The app is of course free.

You simply show your Maîtres-ID to the waiter and they will check you in and you will recieve a notification in the Maîtres app.

Once the waiter has checked you in, you will recive a check-in notification in the Maîtres app. When you finish your visit you can simply say thank you and leave when you feel ready – the bill will automatically be charged to your account and the bill sent to you.

Absolutely. Good service should always be rewarded :) You can set your default tip percentage in you profile. After every visit you have 15 minutes to adjust the tip for that specific visit or your default tip will be applied.

Your loyalty level is determined based on points or your number of visits. 

We have Basic, Bronze, Silver and Gold – each level includes fantastic rewards and earns you points on every visit. PS… we also have a hidden level, maybe you can find it?

We have restaurants all over Sweden, from Stockholm to Gotheburg and are adding more restaurants every day. Have any suggestions? Email us and we will do our best to add your favourite place! ;-)

Of course not, you can always show your Maîtres-ID to the waiter and they will check you in. Regardless if you have booked or just dropped-in.

Yes, with Maîtres you have direct contact with headwaiters at Stockholm's best restaurants. Select a restaurant in the app and click on ‘book a table’.

You can either click in an automatic booking request or send a personal message - then you can also let us know if you have special requests, such as sitting near the window or the like.

Yes, we support almost every payment method you can imagine. You can register multiple payment methods, and choose your default payment method. For simplicity, you can also re-name them. Business in the front, party in the back ;-).

Yes, you can either apply to become an invoice client with us or use Klarna which is integrated in the app. Easy right?

Your loyalty level is determined based on points or yout number of visits.

Through Maîtres, you can choose to split the bill with your party before, during and 15 minutes after your visit.

Do this:

> When you are checked in at the restaurant, click on the button to split the bill (it appears in the app under ‘home’).

> You enter the booking, select ‘Split bill’.

> Select the contacts you want to invite to the booking to split the bill. If the person does not have an account with Maîtres, an SMS will be sent with the request to register an account.

> Click Invite.

> Now the person, or people, you have invited to the booking will receive a notification in the app. They must accept the invitation for the bill to be shared equally.

It is also possible to do this when the receipt has reached you in the app. Then go to the 'receipt' tab and 'share the bill' where you invite those you want to split the bill with. They accept the invitation and the bill is divided equally between everyone in the party.

One more thing. Everyone gives their personal tip, just as usual.
The tips are preset in your profile, but can of course be changed immediately after the restaurant visit (within 15 minutes after check-out).

Yes, in order to use the built in split function you and your friends need to have Maîtres accounts.

> Download the app and complete the registration (including registering a debit card in the app).

> Enter the code on your gift card in the app under the tab 'My Maîtres' and 'Credits & Gift Cards' & then 'Enter discount code'.

> It is important to make sure that the button is switched on for the selection of 'use credits on the next visit'.

> Ask to pay with Maîtres on the desired visit, when the bill reaches you in the app, your gift card will be charged automatically.

Don’t worry, we are here to help. Contact us on support@maitres.com and we will assist you asap.

We are happy to help you further.
Send an email to support@maitres.com and we will assist you further.